Refund Policy - Elisore.com

1. Eligibility for Returns

To qualify for a refund, items must be:

• In original condition (unused, unwashed, with tags)
• In original packaging with all accessories
• Accompanied by proof of purchase

2. Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

• Personal care items (e.g., bath brushes, loofahs)
• Opened food storage containers
• Custom-made or personalized products
• Clearance or final sale items

3. How to Return an Item

1. Contact Us: Email support@elisore.com with your order number
2. Get Approval: We'll send return instructions within 2 business days
3. Pack Securely: Use original packaging if possible
4. Ship Back: Send to our returns center (address provided upon approval)

4. Return Shipping Costs

• Faulty/Damaged Items: Free return shipping (we provide prepaid label)
• Change of Mind: Customer pays return shipping
• UK Returns: Recommend using tracked service

5. Refund Methods

Payment Method	Refund Method	Processing Time
Credit/Debit Card	Original payment method	5-7 business days
PayPal	PayPal account	3-5 business days

6. Damaged or Defective Items

If your item arrives damaged or defective:

• Contact us within 48 hours of delivery
• Provide photos of the damage
• We'll arrange replacement or refund

7. Late or Missing Refunds

If you haven't received your refund:

1. Check your bank account again
2. Contact your payment provider
3. If still unresolved, contact us at refunds@elisore.com

8. Exchanges

We currently offer refunds only. To exchange an item:

• Return the original item following our return process
• Place a new order for the desired item