Privacy Policy - Elisore.com

1. Introduction

Welcome to Elisore.com ("we", "our", "us"). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website (www.elisore.com) or make purchases from us.

This policy complies with the UK General Data Protection Regulation (GDPR) and other applicable data protection laws.

2. Information We Collect

We may collect and process the following personal data:

• Registration information: Name, email address, phone number, shipping and billing address.
• Payment information: Credit/debit card details (securely processed by third-party payment gateways).
• Browsing data: IP address, browser type, pages visited, access time.
• Communications: Email records, customer support messages, and feedback.
• Cookies and similar technologies: We use cookies to enhance your experience (see the Cookies section below).

3. How We Use Your Information

We use your personal data to:

• Process and deliver your orders.
• Manage your account and provide customer support.
• Send marketing communications (if you consent).
• Improve our website, products, and services.
• Comply with legal obligations and prevent fraud.

4. Legal Basis for Processing Data

Our data processing is based on:

• Contract: To fulfill our sales terms.
• Consent: For marketing and cookies (you may withdraw consent at any time).
• Legitimate interest: To improve our services and security.
• Legal obligation: To comply with tax and regulatory laws.

5. Data Sharing

Your data may be shared with:

• Payment providers (e.g., Stripe, PayPal).
• Delivery services (e.g., Royal Mail, DPD).
• Marketing partners (only with your consent).
• Legal authorities (if required by law).

We do not sell your data to third parties.

6. Data Retention

We retain your data only for as long as necessary to:

• Fulfill the purposes described in this policy.
• Meet legal obligations (e.g., tax records).

7. Your Rights Under GDPR

You have the right to:

• Access, correct, or delete your data.
• Restrict or object to processing.
• Data portability.
• Withdraw consent (for marketing).

To exercise these rights, contact us at support@elisore.com.

8. Cookies

We use cookies for:

• Functionality (e.g., shopping cart).
• Analytics (e.g., Google Analytics).
• Personalized advertising (if consented).

You can manage cookie preferences in your browser.

9. Data Security

We implement technical and organizational measures (e.g., encryption) to protect your data from unauthorized access.

10. Links to Other Websites

Our site may contain links to third-party websites. We are not responsible for their privacy policies.

11. Changes to This Policy

We will update this policy periodically. Changes will be posted on this page.

12. The visitor

By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.

Thank you for choosing Elisore.com!